WHY
Gateshead health NHS Foundation Trust found a need to reduce anxieties and increase understanding around the critical care journey, to alleviate concerns and answer any questions during such a difficult time for patient’s relatives and visitors.
HOW
ICE worked with the team to devise a series of Insight sessions that brought together previous critical care patients, relatives and staff to gain an understanding of the critical care experience. The sessions used clean language to identify the needs and concerns of patients and relatives and to identify the key information needed to be shared in order to inform, reassure and improve the experience for everyone.
WHAT
Using the insight gained we co-created a visual narrative of the critical care journey. Drawing it to life with via Graphic Scribe illustration, ensuring that all the necessary information was portrayed, whilst keeping the content easy to digest.
The Mural is displayed in the critical care ward at Queen Elizabeth Hospital to aid answers the common questions includes practical information about facilities, an overview of the pieces of medical equipment used on the ward and what patients and relatives can expect after leaving critical care.
“The mural adds reassurance around the patient’s journey and helps reduce anxiety in a very difficult time.”
Lucy Edwards
Deputy Sister of Critical Care
50+
Patients & visitors engaged with
4
Workshop sessions
Reduced
Relative questions and anxiety
“The mural gives clear insight into what the environment looks like for patients. We are delighted with how it turned out”
Susie Chrystal
Specialist Nurse for critical care Rehabilitation
